Visitation Guidelines and Hours

At Pinnacle Pointe, we understand how important it is to keep in contact with your loved one while they’re in our care. To maximize treatment results and create the best experience for all patients and guests, we ask that you adhere to the following guidelines.

Rules & Guidelines

Only immediate family may visit, and they must be included on the Approved Visitors List, which is determined by the parent/guardian and therapist. Exceptions may be made by the therapist if clinically indicated. A maximum of two (2) visitors are allowed to visit at one time.

The following items will not be allowed during visitation:

  • Purses, bags, briefcases
  • Cell phones
  • Cameras
  • Games
  • Radios, CD/CD players, iPods, iPads or other electronic devices
  • Cigarettes and other tobacco products, lighters, matches
  • Weapons of any kind (including pocket knives)
  • Food, drinks, gum, candy
  • Personal belongings
  • Other items that may be determined to compromise the visitation experience for patients/family members.

Visitation Hours

Acute Inpatient
Sundays: 2:00 – 3:30 p.m.
Thursdays: 7:00 – 8:00 p.m.

Residential Treatment
Tuesdays: 5:30 – 7:00 p.m. Two (2) approved visitors per night. Visitors must RSVP with the nurse by Monday night to attend visitation the following Tuesday. Please enter through the side door.

Saturdays: 2:00 – 3:30 p.m. Please enter through the front door.

Phone Calls

Patients can be reached at 800-880-3322 (toll-free) or 501-223-3322. All conversations, both incoming and outgoing, must be preceded by a patient security code. One five-minute phone call per child is allowed during scheduled phone time. All calls must be made by persons on the approved contact list. Due to the high-volume nature of phone visitation, you may experience a busy signal. Please wait 5-10 minutes and call again.

Acute Inpatient
Mondays, Wednesdays, Fridays: 5:00 – 8:00 p.m.

Residential Treatment
Mondays, Wednesdays, Fridays: 5:00 – 8:00 p.m.

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Reach Out for Help Now

We’re available 24/7 to provide a no-cost mental health assessment. Call Pinnacle Pointe at 800-880-3322 to get started. For questions about our programs, call us or use our online contact form. In the case of a medical emergency or crisis, please dial 911 or go to the nearest emergency room.